Résumé for
Dwayne James, M.A.

Contact | Skills | Education | Achievements | Interests | Volunteer Work | Memberships | Academic Papers| Posters | Education | Work History | Keywords


e-mail: dwaynerjames@cogeco.ca
web portfolios: www.dwaynerjames.com
and dwaynerjames.deviantart.com


Technical writing
Creative writing
Desk Top Publishing

Information Design
Customer Service

Technical Illustration
Computer graphic design
Tutorial development

Web-site design
Computer proficiency
Basic knowledge of the French language


B.A. Hons,
University of Toronto, 1991

M.A. (Historical Archaeology),
Trent University, 1997

Click here to see it listed on the Trent University Masters Theses page.


Filed two patent applications under IBM's Worldwide Patent Tracking System.
as Team Lead of WebSphere Business Modeler Publishing Server documentation in July 2008
Recognized multiple times through IBM's Thanks! Awards Program.
to Software Developer Band 7 at IBM in June 2003.
seven times in the Milltronics Employee Recognition Program in two years.
Promoted to Technical Writer at Milltronics in November 1999.
for Symons Excellence in Teaching Award at Trent University, 1996.
Received the C. Ben Davis Award for outstanding member-in-training and diver from the Hart House Underwater Club, 1992


Pen and ink illustration
Playing guitar
Creative Writing

Volunteer Work

Newsletter editor for CanoeS, the newsletter for the Canadian Canoe Museum, 2005 - 2010.
Crew member
for the annual Friends for Life Bike Rally, summers of 2004, 2005, and 2008.
at the Canadian Canoe Museum in Peterborough, Ontario since 2002.
Coordinator of the museum's annual Cardboard Canoe Race in 2006 and 2007.


Member of the IBM Toronto Information Development Education Committee, 2005-2008.
Member of the IBM Health and Safety Committee, 2001-2004.
Member of the IBM Wildflife Habitat Committee, 2001-2004.
Merchandising Director for the Milltronics Social and Athletics Club 1998 to October 2000.
Publicity Director for the Hart House Underwater Club at the University of Toronto from 1991 - 1993.
Photography Editor for the mediumII student newspaper at UofT Erindale, 1989-1990. 


Former member of the Society for Technical Communication, Toronto Chapter.

Academic Papers

ON THEIR OWN: The subsistence adaptations effected by residents of the Hudson's Bay Company Staff House in Moose Factory from 1848 onwards.
Presented at the Conference of the Canadian Archaeological Association in May of 1992

Cows, Sheep, Pigs and Peacocks: the typical livestock for an early farmer in Clarkson?  Interpreting the Faunal assemblage from the Benares site (AjGv-30).
Presented at the Conference of the Canadian Archaeological Association in May of 1993


Buried Animals: Pet or Livestock?
Academic poster prepared as part of the course work for my Masters thesis. May, 1995.

Internal Documentation On Demand: "Paying it Forward" in the Workplace.
Poster presented at the second annual IBM early tenure symposium at the executive training center in Palisades, New York. October, 2004.

Work History Siemens-Milltronics Process Instruments Inc.
Communications Specialist (contract),
June 2013 to October 2013, and January 2014 to present

My first role at Siemens was in the technical publications department, where I was primarily responsible for updating instruction manuals using Framemaker as well as the Siemens Industrial Publishing System Plus (SIPS+), a proprietary XML-based, single-sourcing documentation tool.

In August of 2014, I joined the Marketing and Communications team where I am now in charge of writing case studies, news releases, application stories, and technical articles, as well as assisting in the design of flyers, brochures, and web-based advertising.

  stay@home Dad
July 2010 to present

In July of 2010, I chose to leave my part-time job at the Canoe Museum in order to care for my twin sons so that my wife could return to work. As the Chief Officer in charge of Child Care, I spend a good deal of my time implementing play-based learning activities, and trying to tell the twins apart.

restEddy designs
Artist and illustrator
, February 2009 to present

When I was downsized by IBM in February of 2009, I decided to look at it as an opportunity and turn my hobby of painting and illustrating into something serious. I began to market my work by attending art shows, creating a website (resteddy.com), and designing brochures, business cards, and a portfolio.

  The Canadian Canoe Museum
Volunteer Coordinator (part-time)
, March 2009 to July 2010

As Volunteer Coordinator at the Museum, I was responsible for managing the very diverse group of individuals who form the back-bone of one of Peterborough's most important cultural institutions.

Accomplishments at The Canadian Canoe Museum

Solved the museum's Front Desk scheduling problems.

I reorganized the reception area's scheduling system and, as a result, achieved consistent volunteer coverage in an area of the museum that has traditionally been very difficult to keep staffed.


Built bridges of communication.

Prior to my involvment, the 200+ members of the volunteer corps were mobilized by word of mouth--usually over the phone. I introduced an email distribution list and designed a volunteer handbook. This resulted in a more involved and cohesive group, and I was complimented on a number of occasions for making all volunteers (and especially those who didn't get into the museum all that often) feel included.


Got the word out.

I marketed volunteer opportunities in the community and beyond, and grew the corps by 20% in one year.

Showed appreciation.
I introduced a complex spreadsheet to track hours, years of service, and forms of recognition for each volunteer. This made it possible to truly show our appreciation to our volunteers. In 2010, six volunteers were awarded Ontario Service Awards, and the entire corps was collectively awarded a Community Betterment Award by the City of Peterborough. I also organized a very successful Volunteer Potluck in 2009 for which I designed a photo-mosaic greeting card.



IBM Ltd.
Information Developer,
November 2000 to February 2009

As a technical writer at IBM, I was primarily responsible for gathering technical information and designing effective user-friendly documentation, tutorials and samples for our Business Integration software applications. I also co-ordinated the ID build process, and maintained the team-based InfoCenter.

Accomplishments at IBM

Made things a little more animated...

In 2007, IBM introduced an annual company-wide video contest, and offered all of its employees the opportunity to participate. Videos had to be no longer than 60 seconds, and had to reflect a specific theme. The entire company could then view the entries, and judge the best ones. I decided to enter the contest on both occasions (see the entries here), and took the opportunity to develop my Macromedia Flash animation skills. My efforts were rewarded 2008's contest, in which I was awarded a third place prize.


Expanded my responsibilities beyond writing.

In January of 2002, I became the ID build Co-ordinator, and was responsible for getting my team's documentation into the Product build. Shortly after this, I also took on the responsibility of Translation Co-ordinator where I sent these same files out to our translation centers and dropped them to the Product build when they were returned.


Stream-lined writing processes.

When I joined, the ID build process was complicated and highly error-prone. So, in March of 2003, I proposed a radical change to the way in which we worked as technical writers. I suggested that we use XML-based tools that used the DITA-based information architecture, and work off a central repository from which the Product build would regularly and automatically process our files. We implemented the new system, and now the product always has the most current documentation, our work is automatically backed up, and I have more time to spend on writing.


Spread the wealth of knowledge.

Because the change I just described was fairly radical, and involved new tools and processes, I composed a comprehensive set of instructions for my team and made them available on a local server using an Eclipse-based InfoCenter (click to see the intro page, and an example). The instructions told my fellow team members exactly what they had to do in order to set up and use the new software.

Over time, the content on this InfoCenter continued to evolve, and proved useful even beyond our team. I received a number of compliments on it, and have had requests to set one up for other teams up. In October of 2004, I prepared a technical poster celebrating this success, and presented it at the IBM early tenure symposium at the executive training center in Palisades, New York .


Improved lines of communication with software developers

In my opinion, the greatest skill a technical writer can possess is the ability to interact diplomatically and productively with co-workers. Such a skill is especially important when gathering information from software developers who, in the beginning, may be the only ones who actually know how a product works.

When I first started at IBM, there wasn’t much in the way of direct interaction between the writer and the developer, and I worked actively to change that. I began by traveling to the development lab in Ottawa on a monthly basis and solicited a strong commitment from these once aloof developers and they became strongly involved in the development and review of the documentation.


Enhanced my skills

Encouraged by IBM's policy of skills development, I submitted and initiated a challenging skills enhancement program. I took courses in writing, Java Programming, HTML, SGML, Linux and XML. As well, I have been trained in the areas of Negotiation and Time management skills.


Struck an ideal work/life balance

In early 2003, I completed a transition that I had begun six months earlier when I moved to Peterborough , and became a remote worker. I worked from home and enjoyed the benefits of a flexible schedule. I didn't have to commute to the office, and could spend more time with my daughter. I became a much more productive worker, and learned to balance the pressures of work and home life.

  Siemens-Milltronics Process Instruments Inc.
Technical Writer,
November 1999 to October 2000

Primary duties include the scheduling, researching, writing, publishing and printing of manuals. Responsibilities also involve coordinating translations, authoring help files, generating indexes, creating graphics, organizing reviews and keeping the internal library of 400+ documents current.

Accomplishments at Siemens-Milltronics

Designed Company-wide Document Templates
When Milltronics was acquired by Siemens in early 2000, a few of the many things that had to be changed were the widely distributed memo, letterhead, and fax word processor (Word '97) templates. I spoke to a number of regular users, and determined what format would be the easiest to use for the widest range of users. I then prepared and distributed an 11 page document that showed how to install, use and configure the templates. My department received some very positive feedback for this work.

Reduced document size
By eliminating redundancies, modifying typography, and using graphics more effectively, I reduced a particularly large manual from 530 to 378 pages, saving $7.60 per unit in printing costs alone.

Taught someone how to fish
When the publishing of translated manuals was falling behind, I delegated the job to our translators. I prepared a 40-page manual on PDF generation specific to Milltronics’ manuals so that the translators could send files directly to the printer, and allow me to focus on other tasks.

Technical Documentation Coordinator,
May 1998 to October 1999

Main duties were publishing, printing and coordinating the translation of the company’s manuals. Responsibilities also included some graphic work, and making changes to existing documents.

Accomplishments at Milltronics

Eliminated the translation print queue
When I was hired, I was given 8 months to clear the existing backlog of manuals waiting to be printed–I did it in 4. For the first time ever, all manuals were available in five languages current to the English revision.

Developed a new Information Design
I implemented the change from Ventura Publisher (rev 4.1) to a Word document template that I helped design. The new file format made updating easier, facilitated the review process, and made the manuals easier to use.

Reduced publishing preparation time
When I started, manual publication was poorly documented and time consuming, so I developed a Checklist to ensure that all necessary publishing activities took place, and introduced PDF files to the printing process. Preparation time was cut from 5 hours per document to just under one.

Enhanced the distribution of Technical Information
I streamlined the internal distribution of new or revised manuals by replacing hard copies with PDF's available via e-mail, the web, and CD ROM. Current technical information has never been more accessible, and roughly $20,000 per year has been cut from the printing budget.

Decreased printing costs with a PDF imposition program
When I started, film for manuals was being stripped and plated by our print house one page at a time. I introduced a PDF imposition program that saved $200 - $400 in set up fees per manual.tasks.



Olde Stone Brewing Company
June 1996 to May 1998

I joined the Olde Stone with 10 years waitering experience in which I had fostered skills in public relations, leadership, time management, organization, prioritization, and communication.


Exercised my creative abilities
I showed initiative at the Olde Stone to excel beyond my regular waitering duties to design and illustrate a new menu, produce advertising material, and create a wall mural.

  Trent University
academic year 1995 –1996

As a Graduate Level Instructor, I taught a course in Historical Archaeology in which I was responsible for course curricula and student evaluations.


Was recognized for my ability to explain a concept
I was nominated for a Symons Excellence in Teaching Award, an honour not usually bestowed on graduate level instructors.

  Self Employed, part time
Archaeological Consultant ,
April 1990 to May 1996

Duties involved fieldwork, faunal analyses, report preparation, photography, and illustration.


Adobe Creative Suite 5 (InDesign, Photoshop, Illustrator, Acrobat, Flash), HTML web design (Dreamweaver, Expression Web), desk top publishing (MS Word, InDesign, DITA), illustration (CorelDRAW, Illustrator, pencil), teamwork, information design, customer service , initiative, public relations, leadership, time management, tutorial development (Qarbon viewlet builder), Eclipse help systems.

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