Dwayne James, M.A.
M.A. (Historical Archaeology),
| Filed two patent applications under IBM's Worldwide Patent Tracking System.
Appointed as Team Lead of WebSphere Business Modeler Publishing Server documentation in July 2008
Recognized multiple times through IBM's Thanks! Awards Program.
Promoted to Software Developer Band 7 at IBM in June 2003.
Recognized seven times in the Milltronics Employee Recognition Program in two years.
Promoted to Technical Writer at Milltronics in November 1999.
Nominated for Symons Excellence in Teaching Award at Trent University, 1996.
Received the C. Ben Davis Award for outstanding member-in-training and diver from the Hart House Underwater Club, 1992
Pen and ink illustration
|Newsletter editor for CanoeS, the newsletter for the Canadian Canoe Museum, 2005 - 2010.
Crew member for the annual Friends for Life Bike Rally, summers of 2004, 2005, and 2008.
Volunteer at the Canadian Canoe Museum in Peterborough, Ontario since 2002.
Coordinator of the museum's annual Cardboard Canoe Race in 2006 and 2007.
| Member of the IBM Toronto Information Development Education
Member of the IBM Health and Safety Committee, 2001-2004.
Member of the IBM Wildflife Habitat Committee, 2001-2004.
Merchandising Director for the Milltronics Social and Athletics Club 1998 to October 2000.
Publicity Director for the Hart House Underwater Club at the University of Toronto from 1991 - 1993.
Photography Editor for the mediumII student newspaper at UofT Erindale, 1989-1990.
|Former member of the Society for Technical Communication, Toronto Chapter.|
ON THEIR OWN: The subsistence adaptations effected by
residents of the Hudson's Bay Company Staff House in Moose Factory from
Presented at the Conference of the Canadian Archaeological Association in May of 1992
Cows, Sheep, Pigs and Peacocks: the typical livestock for an
early farmer in Clarkson? Interpreting the Faunal assemblage from the
Benares site (AjGv-30).
Animals: Pet or Livestock?
Academic poster prepared as part of the course work for my Masters thesis. May, 1995.
Internal Documentation On Demand:
"Paying it Forward" in the Workplace.
|Work History||Siemens-Milltronics Process
Communications Specialist (contract), June 2013 to October 2013, and January 2014 to present
My first role at Siemens was in the technical publications department, where I was primarily responsible for updating instruction manuals using Framemaker as well as the Siemens Industrial Publishing System Plus (SIPS+), a proprietary XML-based, single-sourcing documentation tool.
In August of 2014, I joined the Marketing and Communications team where I am now in charge of writing case studies, news releases, application stories, and technical articles, as well as assisting in the design of flyers, brochures, and web-based advertising.
July 2010 to present
In July of 2010, I chose to leave my part-time job at the Canoe Museum in order to care for my twin sons so that my wife could return to work. As the Chief Officer in charge of Child Care, I spend a good deal of my time implementing play-based learning activities, and trying to tell the twins apart.
The Canadian Canoe Museum
Volunteer Coordinator (part-time), March 2009 to July 2010
As Volunteer Coordinator at the Museum, I was responsible for managing the very diverse group of individuals who form the back-bone of one of Peterborough's most important cultural institutions.
Accomplishments at The Canadian Canoe Museum
Solved the museum's Front Desk scheduling problems.
Built bridges of communication.
Prior to my involvment, the 200+ members of the volunteer corps were mobilized by word of mouth--usually over the phone. I introduced an email distribution list and designed a volunteer handbook. This resulted in a more involved and cohesive group, and I was complimented on a number of occasions for making all volunteers (and especially those who didn't get into the museum all that often) feel included.
Got the word out.
I marketed volunteer opportunities in the community and beyond, and grew the corps by 20% in one year.
As a technical writer at IBM, I was primarily responsible for gathering technical information and designing effective user-friendly documentation, tutorials and samples for our Business Integration software applications. I also co-ordinated the ID build process, and maintained the team-based InfoCenter.
Accomplishments at IBM
Made things a little more animated...
In 2007, IBM introduced an annual company-wide video contest, and offered
all of its employees the opportunity to participate.
Videos had to be no longer than 60 seconds, and had to
reflect a specific theme. The entire company could then view the
entries, and judge the best ones. I decided to enter the contest on
both occasions (see the entries here), and took the opportunity to develop my Macromedia Flash
animation skills. My efforts were rewarded 2008's contest, in
which I was awarded a third place prize.
Expanded my responsibilities beyond writing.
In January of 2002, I became the ID build Co-ordinator,
and was responsible for getting my team's documentation into the Product
build. Shortly after this, I also took on the responsibility of Translation
Co-ordinator where I sent these same files out to our translation
centers and dropped them to the Product build when they were returned.
Stream-lined writing processes.
When I joined, the ID build process was complicated and
highly error-prone. So, in March of 2003, I proposed a radical change to the way in which we worked as technical
writers. I suggested that we use XML-based tools that used the DITA-based
information architecture, and work off a central repository from which the
Product build would regularly and automatically process our files. We
implemented the new system, and now the product always has the most current
documentation, our work is automatically backed up, and I have more time to
spend on writing.
Spread the wealth of knowledge.
Because the change I just described was fairly radical, and
involved new tools and processes, I composed a comprehensive set of
instructions for my team and made them available on a local server using an
Eclipse-based InfoCenter (click to see the intro
page, and an example).
The instructions told my fellow team members exactly what they had to do in
order to set up and use the new software.
Over time, the content on this InfoCenter continued to
evolve, and proved useful even beyond our team. I received a number
of compliments on it, and have had requests to set one up for other teams
up. In October of 2004, I prepared a technical poster celebrating this
success, and presented it at the IBM early tenure symposium at the
executive training center in
Improved lines of
communication with software developers
In my opinion, the greatest skill a technical writer can
possess is the ability to interact diplomatically and productively with
co-workers. Such a skill is especially important when gathering information
from software developers who, in the beginning, may be the only ones who
actually know how a product works.
When I first started at IBM, there wasn’t much in the way
of direct interaction between the writer and the developer, and I worked
actively to change that. I began by traveling to the development lab in
Enhanced my skills
Encouraged by IBM's policy of skills development, I
submitted and initiated a challenging skills enhancement program. I took courses in writing, Java Programming, HTML, SGML, Linux and XML. As
well, I have been trained in the areas of Negotiation and Time management
Struck an ideal work/life balance
In early 2003, I completed a transition that I had begun six
months earlier when I moved to
Technical Writer, November 1999 to October 2000
Primary duties include the scheduling, researching, writing, publishing and printing of manuals. Responsibilities also involve coordinating translations, authoring help files, generating indexes, creating graphics, organizing reviews and keeping the internal library of 400+ documents current.
Accomplishments at Siemens-Milltronics
Designed Company-wide Document Templates
Reduced document size
Taught someone how to fish
Technical Documentation Coordinator, May 1998 to October 1999
Main duties were publishing, printing and coordinating the translation of the company’s manuals. Responsibilities also included some graphic work, and making changes to existing documents.
Accomplishments at Milltronics
Eliminated the translation print queue
Developed a new Information Design
Reduced publishing preparation time
Enhanced the distribution of Technical Information
Decreased printing costs with a PDF imposition program
Olde Stone Brewing Company
Server, June 1996 to May 1998
I joined the Olde Stone with 10 years waitering experience in which I had fostered skills in public relations, leadership, time management, organization, prioritization, and communication.
Exercised my creative abilities
Instructor, academic year 1995 –1996
As a Graduate Level Instructor, I taught a course in Historical Archaeology in which I was responsible for course curricula and student evaluations.
Was recognized for my ability
to explain a concept
Self Employed, part time
Archaeological Consultant , April 1990 to May 1996
involved fieldwork, faunal analyses, report preparation, photography, and
|Adobe Creative Suite 5 (InDesign, Photoshop, Illustrator, Acrobat, Flash), HTML web design (Dreamweaver, Expression Web), desk top publishing (MS Word, InDesign, DITA), illustration (CorelDRAW, Illustrator, pencil), teamwork, information design, customer service , initiative, public relations, leadership, time management, tutorial development (Qarbon viewlet builder), Eclipse help systems.|
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